TBF021 – The Value of Failure

We take a look at the value of failure this week.  I do a little sharing with my own personal failures and value that I took away from them.  We also look a couple exercises that you can do to find the value in your own personal short comings.

We start off by talking about an article that I read on Lifehacker, written by Thorin Klosowski. The article is about his To D’oh list.  It’s a pretty good way to look at instant review of errors. Continue reading


Apples Training Manual Leaked

A leaked copy of the Apple Genius Training manual found its way into the hands of Sam Biddle, writter for Gizmodo.com, the gadget and tech website.  I’ve read through the article  while I haven’t revised my thoughts on the Apple Empire, I think it’s pretty interesting to get a glimpse into such a private company.

It would seem that Apple has a two week course that indoctrinates new employees in the lessons about navigating any customer situation.  Normally I’m not super excited about Apple.  While I do find there products fairly intuitive and even sexy, on occasion Continue reading

TBF004 – Role Play. The kind you can research on your work computer.

In this episode we talk about about why you want to incorporate role plays into your class or training session.

We take a brief look at how war is related to role play and why I feel comedy is overlooked at award season.

We discuss how the Kolb Learning Styles Inventory

works in relation to Role Play.  But for all you Kolb-ites out there, I promise we’ll look at it more indepth in a future podcast.  Here’s the link to one of many sources, it’s the Business Balls one.

Continue reading